I just got back from Vegas. It was amazing and one of the craziest weekends of my life. However, I hurt my back — I wish I could say what happened, but it’s NOT meant to be repeated on the Internet — and I need to see a chiropractor.
My chiropractor is wonderful, but he’s up in the suburbs and I no longer have a car, so I had to find a new one. I did a bit of research and found one right around the corner from my office. Perfect! I called to make an appointment.
“–‘s office,” the girl answered.
“Hi,” I said. “I would be a new patient. I’m looking to see if you’re taking new patients, and if so, to see–”
“Was you in a accident?”
Was you in a accident?
I kid you not — those were her exact words.
I quickly glossed over the details of the debauchery-induced injury, and she then informed me that I needed a referral.
I called my regular doctor and the receptionist informed me that my health insurance carrier (one of the most common in Massachusetts) doesn’t do referrals for chiropractors — they’re unnecessary.
Well, do you think I called that chiropractor back? No way.
I was so put off by the girl who answered the phone that I found an entirely new chiropractor. This one is also right by my office. I’ll be seeing him tomorrow.
First impressions are everything. Keep that in mind when you hire someone to answer the phone.
And, just for fun…